Privacy Policy

Last updated: 10 September 2026

At LR Couture, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, make a purchase or communicate with us.

References to "LR Couture", "we", "us" or "our" refer to the entity responsible for processing your personal information in the United Arab Emirates.

Information We Collect

Depending on how you interact with us, we may collect:

• Identity and contact information, including your name, telephone number, email address, delivery address and billing address.
• Account information, including your username, password and saved preferences.
• Order information, including products purchased, returned or considered, order history and product preferences.
• Payment information, including your selected payment method and transaction details. Payment card information may be processed securely by our payment service providers.
• Technical information, including your IP address, browser type, device type, operating system and information about how you use our website.
• Communications, including enquiries, complaints, reviews, comments and other information you choose to share with us.
• Marketing preferences, including whether you have agreed to receive promotional communications from us.

How We Collect Your Information

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe to our newsletter or contact us.
• From someone purchasing a gift or placing an order on your behalf.
• Automatically when you visit or interact with our website, including through cookies and similar technologies.
• Through social media platforms when you interact with our accounts or content.
• From service providers and business partners where permitted by law.

How We Use Your Information

We may use your personal information to:

• Process and deliver your orders.
• Facilitate payments, returns and refunds.
• Create and manage your account.
• Respond to enquiries, requests or complaints.
• Provide customer support and order updates.
• Personalize your shopping experience.
• Improve our website, products and services.
• Understand website performance and customer preferences.
• Send marketing communications where you have consented or where otherwise permitted by law.
• Detect and prevent fraud, misuse or unlawful activity.
• Protect our business, customers and legal rights.
• Comply with applicable legal and regulatory obligations.

Legal Basis for Processing

Where required by applicable law, we process your personal information based on one or more of the following:

• Your consent.
• The performance of a contract with you, including processing and fulfilling your order.
• Compliance with a legal obligation.
• Our legitimate business interests, provided that these interests do not override your rights.
• Other lawful grounds permitted under applicable data protection legislation.

You may withdraw your consent at any time. Withdrawal will not affect processing that took place before your consent was withdrawn.

Sharing Your Information

We may share your personal information with:

• Payment processors and financial service providers.
• Delivery and logistics partners.
• Website hosting, technology and customer-support providers.
• Analytics, advertising and marketing providers, subject to your cookie and marketing choices.
• Professional advisers, including accountants, auditors, insurers and legal advisers.
• Government authorities, regulators or law enforcement where required by law.
• A purchaser, successor or adviser involved in a merger, sale, restructuring or transfer of our business.

Service providers may only use your information to perform the services requested from them, subject to applicable contractual and legal obligations.

International Data Transfers

Some of our service providers may store or process personal information outside the UAE. When information is transferred internationally, we take reasonable steps to ensure it is protected in accordance with applicable data protection laws.

Cookies

Our website uses cookies and similar technologies to operate correctly, remember your preferences, understand website usage and support marketing activities. Further information is available in our Cookies Policy.

Data Security

We use appropriate administrative, technical and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, complete transactions, resolve disputes and meet legal, accounting or regulatory requirements.

Retention periods may vary depending on the nature of the information and the reason it was collected.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information.
• Request the transfer of your information, where applicable.
• Restrict or object to certain processing.
• Withdraw your consent.
• Object to certain automated processing decisions.
• Submit a complaint to the relevant data protection authority.

We may need to verify your identity before completing a request. Certain rights may be limited where retaining or processing the information is required by law.

Marketing Communications

You may unsubscribe from marketing emails or messages at any time by using the unsubscribe option provided in the communication or by contacting us.

You may still receive essential communications relating to your account, orders, payments or customer-service requests.

Children's Privacy

Our website and products are not directed at children. We do not knowingly collect personal information from children without the authorization required by applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review and address the matter.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services or legal obligations. Any revised version will be published on this page, together with its updated date.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact LR Couture:

Phone: +971 50 169 6226

Email: contact@lrcouture.com