Shipping

How to Track Your Order

Our delivery time begins once your order has been accepted and includes a 24-hour processing and dispatch period. Please note that processing may take longer during sale periods and UAE public holidays.

Once your order has been dispatched, you will receive an email containing a tracking number so you can follow its progress online.

If you have an LR Couture account, you can also track your delivery by signing in and selecting My Orders.

Delivery Options

Next-Day Delivery within Dubai

Orders placed before 12:00 pm will be delivered the following day for an additional charge.

Other UAE Emirates

Orders outside Dubai will normally be delivered within two to three working days.

GCC Countries

Orders within the GCC will normally be delivered within seven working days after the order has been accepted. Delivery charges will be displayed during checkout.

International Orders Outside the GCC

Delivery times vary depending on the destination country. Available delivery options and charges will be displayed during checkout.

Orders placed outside our working hours, from 9:00 am to 5:00 pm, after the applicable cut-off time or during a UAE public holiday will be treated as having been placed on the following UAE working day.

Deliveries are made between 10:00 am and 5:00 pm, Monday to Friday, excluding public holidays.

Customs Requirements

For international deliveries, the local courier company, including Aramex where applicable, may contact you by phone or SMS before delivery.

Local customs authorities may require identity verification. You may be asked to provide the identification number and validity date shown on your government-issued identity card. If you do not have a government-issued identity card, you may provide your passport number and expiry date.

Customers are responsible for providing any information requested by the courier or customs authorities. Failure to provide the required information may delay the delivery.

Delivery Charges

United Arab Emirates: Free shipping may be available on selected orders or during specific promotional periods. Free shipping offers are subject to change.

Other Countries: Shipping fees, customs duties, import taxes and other charges may apply. Available shipping costs will be displayed during checkout. Customs charges may be collected separately by the courier or local authorities.

General Delivery Conditions

Although we are committed to delivering orders on time, all delivery timeframes are estimates and begin from the date of order confirmation.

If we have not delivered your order within 30 days of order confirmation, you will be entitled to a full refund.

LR Couture is not responsible for delivery delays or failures caused by circumstances outside our reasonable control, including when the customer is unavailable to receive the order, provides incorrect delivery information or requests that delivery be postponed.

Address Changes and Tracking

Our Customer Care team will be happy to assist with changing your preferred delivery date or address before your order is dispatched.

Once you receive confirmation that your order has been dispatched, we may no longer be able to change the delivery address.

The delivery address cannot be changed to an address outside the country originally selected for the order.

For assistance, please contact LR Couture:

Phone: +971 50 169 6226

Email: contact@lrcouture.com