Refunds

At LR Couture, we hope you are completely satisfied with your purchase. If you wish to exchange an eligible item, please review this policy carefully before submitting your request. For additional information, please refer to our Terms & Conditions.

Seven-Day Exchange Period

Eligible items may be exchanged within seven calendar days from the date of delivery.

The exchange request must be submitted within this seven-day period. Once the request has been approved, the item must be returned according to the instructions provided by LR Couture. Requests submitted after seven calendar days will not be accepted.

Exchange Conditions

To qualify for an exchange, the item must:

• Be unworn, unused and in its original condition.
• Be free from stains, perfume, makeup, washing, alteration or damage.
• Include all original tags, packaging, accessories and complimentary items supplied with the order.
• Be accompanied by the Shopify order number, order confirmation, receipt or another acceptable proof of purchase.
• Be securely packaged to prevent damage during transportation.

All returned items will be inspected before an exchange is approved.

Items that do not meet these conditions will not be accepted and may be returned to the customer at the customer's expense.

One-of-a-Kind Pieces

Every LR Couture creation is unique and available as one piece only. The same design cannot be guaranteed as a replacement.

Customers may select another available item, subject to the exchange conditions stated in this policy.

Non-Exchangeable Items

The following items cannot be exchanged:

• Gift cards.
• Personalized, customized or made-to-order items.
• Items returned without their original tags, packaging, accessories or proof of purchase.
• Items that have been worn, washed, used, altered, or damaged after delivery.
• Items showing stains, perfume, makeup or other signs of use.
• Items returned after the seven-day exchange period.

These exclusions do not apply when an item is defective, damaged upon delivery, incorrect or subject to mandatory rights under applicable law.

Defective, Damaged or Incorrect Items

Please inspect your order immediately after delivery.

If you receive an item that is defective, damaged, or different from the item ordered, contact us as soon as possible at contact@lrcouture.com.

Use the following email subject:

Exchange or Refund Request: [Your Order Number]

Please include:

• Your full name.
• Your Shopify order number.
• A clear description of the issue.
• Clear photographs or videos showing the item, packaging, and relevant defect or damage.
• A photograph of the shipping label, where applicable.

Please do not wear, wash, alter, repair, dispose of or return the affected item before receiving instructions from our Customer Care team.

How to Request an Exchange

Option 1: Through Your Shopify Account

If online exchange requests are available on our website:

1. Sign in using the email address associated with your order.
2. Open the relevant order.
3. Select the item you wish to exchange.
4. Choose the reason for your request and provide the required information.
5. Submit your request.

Submitting a request does not automatically mean that the exchange has been approved.

Option 2: By Email

If the online option is unavailable, email contact@lrcouture.com within seven calendar days of delivery.

Use the following email subject:

Exchange Request: [Your Order Number]

Include your full name, Shopify order number, the item you wish to exchange, and the reason for your request.

Exchange Authorization

We will review your request and normally respond within one to two business days.

If your request is approved, you will receive authorization and return instructions by email.

Items returned without prior authorization may not be accepted.

Initial approval does not guarantee that the exchange will be completed. Final approval will be provided after the returned item has been received and inspected.

Preparing and Sending Your Item

Once your exchange has been authorized:

• Place the eligible item in its original packaging.
• Include all tags, accessories, complimentary items and components originally supplied with the order.
• Include any return documentation provided by LR Couture.
• Package the parcel securely to prevent damage during transportation.
• Use a traceable shipping method and retain the receipt and tracking number.

Unless the item is confirmed to be defective, damaged upon delivery, or incorrect, the customer is responsible for all return shipping costs.

LR Couture is not responsible for parcels that are lost, delayed, or damaged during return transportation arranged by the customer.

Inspection of Returned Items

You will be notified when your item has been received.

All returned items will be inspected to confirm compliance with this policy. An item is accepted for exchange only after LR Couture has completed the inspection and sent written confirmation.

LR Couture reserves the right to refuse an exchange if the item shows signs of wear, washing, use, stains, perfume, makeup, alteration, accidental damage or improper handling.

Exchanges

Approved exchanges are subject to product availability.

You may select another available item of equal value.

If the replacement item has a higher price, you must pay the difference before it is dispatched.

If the replacement item has a lower price, the eligible difference will be issued as store credit for a future purchase. Store credit cannot be exchanged for cash or refunded to the original payment method.

Refunds

LR Couture does not offer refunds for change-of-mind purchases.

Refunds are available only when an item is confirmed to be defective or damaged upon delivery, or when an incorrect item has been delivered, subject to inspection and applicable law.

Once the item has been inspected, we will notify you whether the refund has been approved or refused.

Approved refunds will be processed through Shopify and returned to the original payment method used for the order.

When the item is confirmed to be defective, damaged upon delivery, or incorrect, the eligible refund will include the amount paid for the item and any delivery or return costs that must be refunded under applicable law.

After the refund has been processed, it may take up to 10 business days to appear in your account, depending on your bank, card issuer, or payment provider.

Refused Exchanges or Refunds

If a returned item does not comply with this policy, the exchange or refund may be refused.

The item may be sent back to the customer, and the customer may be responsible for any related handling, storage, or delivery costs.

Contact Us

For assistance with an exchange or refund request, please contact LR Couture:

Phone: +971 50 169 6226

Email: contact@lrcouture.com